Money that has been purchased to your Dripdraw account can be withdrawn at any time. However, since this is rather uncommon, you have to approach us directly, by sending us an e-mail to [email protected] To guarantee you a fast response time, we kindly ask you to add the following information:
- Your username
- The amount you'd like to withdraw
- The e-mail address you used to sign up on Dripdraw
Typically, your request will be processed within one working day.
Please note: For regulatory and legal reasons we are only allowed to refund money that has not been used yet.
Once you've used funds to open boxes or have gathered money through product exchanges, we are not allowed to transfer this money back to you.For example:
Imagine you deposit $ 50.00 and buy a $ 10.00 box with it. Let's say that box contains a product worth $ 100.00. Instead of keeping it, you decide to exchange the product for on-site credits. Your new balance on Dripdraw would be $ 140.00. Due to regulatory reasons, we could only refund you 40$.