Return and cancellation policy

Are you delighted with your order? In case you are not satisfied with your product you can contact us.
Written by Joel
Updated 1 year ago

Thank you for visiting and making purchases. The following are the terms and conditions that constitute our "return and cancellation policy", as well as some terms and conditions that are binding on you and Peak Finex Ltd, which is officially established in accordance with laws and regulations. The company is located in the United Kingdom, with the registration number 12205034, company address is WC2H 9JQ, 71-75 Shelton Street, Covent Garden, London, United Kingdom. If any items you win in the unboxing game are damaged or the selection does not meet the requirements, we will help you.

1. Return

1.1 You can choose to return any unqualified or defective items you ordered by mail within 30 days after the order delivery date. In order to return your items, please contact our support team at [email protected] and follow their instructions.

1.2. To be eligible for a return, your item must be unused and in the same state as the item you received. Your product must use the original packaging. Your items need to have a receipt or certificate of your choice to deliver the items you won in the unboxing game to you.

1.3. If you are eligible for a return, you can choose to receive new (compliant) goods, or refund.

2. Refund 

2.1. According to the provisions of the previous section, after we receive your item, we will check it and inform you that we have received the item you returned. After checking the product, we will notify you of the refund status immediately. 

2.2. If your return is approved, we will refund the credit you used to cancel the packaging within 48 days.

3. Shipping

You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable.

4. Cancel

The credits you purchase on our website for playing unboxing games are considered digital goods. We allow cancellation of your credit limit order, and your purchase amount will be refunded until you spend any credit purchased to play the unboxing game.

You can cancel your purchase within fourteen (fourteen) days of the purchase, provided that you do not spend any purchased points to play the unboxing game.

To cancel the purchase, please contact us at [email protected] or use our live chat.

5. Contact information

If you have any questions about how to return the item to us, please contact us at [email protected]

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